The following Terms and Conditions sets forth the terms under which Interrail, LLC dba – “ItaliaRail” or “ItaliaPass” or “ItaliaDeals”, and herein referred to as “Tour Operator” agrees to provide you, the “Customer” with the services and accommodations for your independent vacation.
RESERVATIONS AND PAYMENT:
Your tour package will be confirmed and tour documents sent once full payment has been received and credit card charged. Additional add-on services may be charged separately once confirmed.
NOT INCLUDED IN YOUR INDEPENDENT TOUR PRICE
Your independent tour package includes all the services described in the “What’s Included” section of the tour web page or brochure. All other taxes, fuel surcharges, security charges and or charges imposed by airlines, airports, governments, and local city room taxes are not included in price. Also not included are costs associated with passports; visas and vaccinations; gratuities for local guides; laundry; telephone; minibar; alcohol, beverages, and food outside of the contracted hotel breakfast ; optional excursions purchased after departure; airport transfers; porterage at airports and train stations; Travel protection and insurance premiums; excess baggage fees; and all other items not specifically mentioned.
Special requests and Add-on Services, if confirmed, are subject to availability. When making a purchase on the website, call center or brochure form, Customer expressly accept the possibility that the Tour Operator may not satisfy such special requests. No purchase or reservation may be canceled based on the failure of a Tour Operator to satisfy special requests.
GUESTS NEEDING SPECIAL ASSISTANCE
We regret that we cannot provide individual assistance to a tour member for walking, dining, getting on and off motor coaches and other transportation vehicles, or other personal needs. Travelers who need such assistance must be accompanied by a qualified companion.
FINAL DOCUMENTS REVIEW
While Tour Operator takes the utmost care in making sure the information on your itinerary and travel vouchers (collectively, “Final Documents”) is complete and accurate, it is your responsibility to carefully read and review the final documents upon receipt. Failure to contact us in time to allow for the correction and re-sending of the final documents could result in the loss or cancellation of your reservation, tickets or services listed on the documents and for which Tour Operator will not be responsible. In such a case, no refunds will be possible.
In case of printing, typographical error, computer error, verbal or human billing error, we reserve the right to invoice or re-invoice participants with corrected billing.
VISAS ;& PASSPORTS
Customer is responsible for obtaining and paying for all visas and entry documents, for meeting all health and other requirements, and for any documents required by the laws, regulations, orders, and/or requirements of the countries visited. Non-U.S. citizens must consult with appropriate consulates to determine if any visas are needed and are responsible for obtaining all visas and entry documents independently. Tour Operator is not responsible for providing specific visa and passport information or documentation and Tour Operator cannot accept liability for any passenger refused entry onto any transport or into any country due to failure of the passenger to carry correct documentation. All passengers traveling internationally are required to have a passport.
NOTE: NAMES MUST MATCH PASSPORT- The name given on the Tour Operator booking must match the name on your passport, and in-turn, the name on your air ticket or any other tour documentation. Any variation between the spelling of the name on the passport and Tour documents may require re-ticketing, often at the cost of a completely new ticket.
The accommodations listed on the website/brochure are intended to be used on all departures; however, if a change becomes necessary for any reason, the accommodations substituted will be equivalent to those shown. In very rare cases, and through no fault of Tour Operator, the reserved hotel may be overbooked upon arrival. The overbooked hotel will offer a similar or superior accommodation at no extra charge. If the alternate accommodation is not accepted, Tour Operator reserves the right to offer a full refund of such accommodation without rebooking.
All accommodations are arranged as stated within your hotel booking vouchers. Hotel rooms in Europe are typically smaller and less standardized than those in the United States and do not always offer air conditioning. Please note that a “twin room” generally includes two twin beds placed side by side. Single rooms often only include one twin bed and are smaller than twin sized rooms. Triple and Quad rooms may also be available. They usually consist of a twin bedded room with an additional folding bed or cot for the third person or two double beds which may not be comfortable for three and four adults.
Please note that accommodation check-in times vary. It is standard hotel policy that hotel check-in is generally not possible before 2:00 p.m.
It is suggested that each independent tour member is limited to one large suitcase and one small carry on due to limited baggage area on trains and transfers. For some airlines and taxi/coach transfers, extra luggage may be subject to an extra charge due on the spot.
UNUSED TOUR ELEMENTS
No refund will be given for any unused tour features, whether because of customer’s choice, operational reasons, because of bad weather or any other reason.
FEES FOR CANCELED LAND SERVICES
There is no additional charge for adding services to your itinerary at any time, beyond the cost of the extra services. If you cancel your complete land reservation, cancellation charges will apply (Note: Add-on Air, Car and Rail services may have different cancellation penalties). The amount of refund is shown below. Refunds are based on the number of days from the time Tour Operator is notified of your cancellation to the start of the services provided. IT IS HIGHLY RECOMMENDED THAT YOU PURCHASE TRIP CANCELLATION AND TRAVEL INSURANCE .
Refunds based on Days Prior to Start of Services:
- Up to 30 days - 90% of total travel services refundable
- 30 to 7 days - 50% of total travel services refundable
- 7 days or less - Non-refundable
REFUNDS ;& COMPLAINTS
We will work to insure your vacation goes smoothly and according to plan. But unexpected problems, often out of our control, can still arise. We urge you to work with us in correcting the problem when it occurs instead of dealing with it after you return home. Speak to your hotel front desk manager, your local tour guide, driver, or other local supplier representative. Your travel documents will also have contact numbers for help in resolving problems.
If a refund is warranted, it is under the express condition that you release us from all further liability and you thereby waive all additional rights and remedies under this contract or any applicable state, federal or foreign law.
TOUR ITINERARY CHANGES
Tour Operator reserves the right to change the scheduled tour itinerary or trip features at any time and for any reason, with or without notice and/or to substitute airlines, hotels or features of a similar category for those listed in the brochure. Tour Operator shall not be liable for any such changes.
From time-to-time a tour departure may be cancelled for lack of participation or other operational reasons. In such a case, Tour Operator’ sole responsibility is to provide a complete refund of monies received without any other liability whatsoever including any additional costs or fees related to cancellation of airline tickets or other travel reservations not made by Tour Operator.
Tour Operator, its employees, shareholders, officers, and directors, without limitation, is not liable for any direct, indirect, consequential, or incidental damage, injury, death, loss, accident, delay, inconvenience, or irregularity of any kind which may be occasioned by reason of any act or omission beyond its control, including, without limitation, any willful or negligent act, failure to act, breach of contract of any third party, such as an airline, train, hotel, restaurant, or food supplier; bus, taxi, van, or local ground handler; local outfitter or guide, which is, to, or does supply any goods or services for this trip. Tour Operator is further, not responsible for any loss, injury, death, or inconvenience due to delay or changes in schedule or failure of any transportation mechanism to arrive or depart safely; overbooking or downgrading of accommodations; insolvency or default of any third party; acts of government; bites or attacks by animals, insects or pests; sickness; the lack of appropriate medical care; evacuation to same, if necessary; weather; strikes; acts of God; acts of terrorism or the threat thereof; events of force majeure; war; quarantine; epidemics or the threat thereof; criminal activity; or any other cause beyond its control.
For air purchased through Tour Operator, if any air schedule requires an overnight stay in a gateway city, it is the customer’s responsibility to secure accommodations is at customer’s expense. Air routings are subject to availability. Routings are not guaranteed and are subject to change at any time.
Tour Operator is not responsible if an airline cancels, reschedules, or delays a flight for any reason. If customer misses the departure flight, it is customer‘s responsibility to work with the airline to reach the destination. Tour Operator is not responsible for any additional expenses incurred prior to joining the trip. Tour Operator is not responsible, and will not provide any refund, for portions of trips missed due to canceled, rescheduled, or delayed flights.
If customer makes own flight arrangements, Tour Operator will not be responsible for any loss resulting from cancellation or changes in international gateways or travel dates. Tour Operator recommends that customer does not purchase airline tickets with high penalty charges for changes and that trip cancellation and travel insurance is purchased.
CAR RENTAL INFORMATION
A valid U.S. or country of residence license, plus an international driver’s license is required to drive in Italy. Additional drivers may be added to the reservation at time of pick-up and will carry an additional fee determined by the rental company. The car rental voucher does not constitute the rental agreement. When picking up the vehicle, customer must sign a rental agreement provided by the rental company and subject to local laws and fees. Additional fees may apply for rental service beyond hours of operation. All car rates are reserved in US Dollars based on the exchange rate at the time of payment, while any local fees are billed in local currency directly to customer.